MS JEWELS FAQ
If you have other burning questions we weren’t able to address here, feel free to email.
Products
100%! of all our pieces are Imitation Jewellery. For our flagship collection we use Cubic Zirconia, Kundan, Glass Pearl, Rhinestones . If you care for them as we recommend, you will enjoy them forever.
Our collection of modular fine jewellery essentials are designed to keep up with your bold, dynamic life. Our pieces are made of high quality material at affordable prices, so you can wear them now while you build a jewellery wardrobe you will love forever.
Shipping
Our online store now offers 3-5 day shipping for UK domestic addresses only at £3 and free shipping on orders above £29.99, regardless of what you order.
If you live in the United Kingdom we will deliver to you. Our pieces might take longer to get to you if you live in Far South or Up North as we are based in Leicester but they will get there.
1) Ground Expidited: (2-3 days): £3
As soon as we receive your order, we will process it for shipment. All orders placed after 12 pm are processed the following day. Our delivery courier will then pick it up from us and be on his way to bring the pieces to you. You will receive an email with tracking number as soon as it’s on its way. Shipping is usually done under 48 hours from the time order was placed.
Don’t worry! Sometimes, it takes a couple of days to update your shipment status. Email us at support@msjewels.co.uk and we will let you know where your package is.
Hate when that happens. But no worries! We will correct it for you if your purchase hasn’t shipped yet. Please email us at support@msjewels.co.uk
Products
Each piece already has a lot of information on its product page, however, if you need to know more, email us at: support@msjewels.co.uk
Returns & Exchanges
Sorry it didn’t work out. You can return your unused pieces within 7 days of receiving them. Just send us an email at support@msjewels.co.uk
To be eligible for a return, please ensure that the jewellery is in its original packaging and in perfect condition, that you have the proof of purchase and that you’ve obtained the shipping label from us. We reserve the right to refuse returns that do not meet the criteria.
We will refund you in full back to your original form of payment. However, please note that we will not refund any shipping charges you paid.
If you have any other questions about returning your pieces or have any second thoughts, email us at support@msjewels.co.uk
Refunds will take anywhere between 5-10 business days to appear back on your statement.
Oh no, we are so sorry about that. We will make it right for you. Please email us at: support@msjewels.co.uk
We will contact you to instruct further.
Billing
We accept Visa, MasterCard, and American Express credit cards through PayPal.
Your credit card will be charged as soon as your order is accepted and processed.
Not to worry, it happens to the best of us. Check the following:
Check that your card is not expired.
Double check the accuracy of your credit card’s billing details; such as the billing address and the security code (i.e. what you’ve entered into the checkout details).
Call your credit card issuer – they might’ve have stopped this payment from going through.
Order questions
Drop us an email at support@msjewels.co.uk and we will update your order as soon as we can.
At any time, you can view your order status on your My Account page. This page will be updated as soon as possible, at two different stages: first, when your credit card is charged and again when your product is shipped.
We only accept one promo code at a time. We are sure that there will be other opportunities to use your promo code in the future.